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Responsible Service of Alcohol Certificate

What is RSA (Responsible Service of Alcohol)?

RSA training is required for hospitality staff who work with Alcohol in their establishment. The 1 day course covers a variety of topics in serving alcohol, dealing with patrons who have consumed alcohol and laws and legislation surrounding alcohol in hospitality venues.

Who should complete their RSA training?

People who are working in the hospitality industry or are seeking a job in hospitality are highly recommended to undertake a RSA training course.
  • Waiter
  • Waitress
  • Restaurant Manager
  • Restaurant Cashier
  • Licensees
  • Hospitality Managers
  • Security staff
  • Bartenders
  • Sommeliers
  • Hotel workers
  • Motel workers
  • Aged care workers
  • Club workers
  • Sports or RSL club staff
  • Flight attendants
  • Hospitality job seekers
  • Hospitality casual workers

RSA learning module

Students enrolling in the RSA course will become competent in the nationally recognised unit SITHFAB002 Provide Responsible Service of Alcohol. Sessions will be held in 6 hour time frames.

Topics covered include:

  • Sell or serve alcohol responsibly
  • Assess alcohol affected customers and identify customers to whom sale or service must be refused
  • Assist customers to drink within appropriate limits
  • Refuse to provide alcohol

RSA group sessions

One of our dedicated RSA qualified trainers can deliver RSA training course sessions at your workplace for a 1 day 6 hour session. Workplaces should have at least 10 people attending each RSA session. We’re also flexible about the dates and time required by your organisation.

RSA classroom sessions

We also hold classroom sessions periodically throughout the year. If you have a group of 10 or more students but require a classroom venue to deliver the training we can provide sessions at our head office campus in Adelaide.

Individual RSA training

If you are an individual or a small group who would like to complete the RSA training course please get in touch with us. We may be able to place you in an existing group or classroom session depending on availability.

Please contact us for more information. All fees include the training material and allocation of an RSA certificate.

Service Excellence

How the Service Excellence hospitality customer service training works One of our expert industry trainers will complete a mystery shopper report on your hospitality establishment. The report will highlight opportunities for improvement and address the main areas of focus in order to tailor customer service training programs to suit YOUR business. By including opportunities for selling, we guarantee that you’ll see a 10% average transaction increase in 2 weeks or your money back! Terms and conditions apply.
Do you want your hospitality customer service to increase sales, productivity and encourage repeat business? The Service Excellence program includes basic skills in sales, upselling, hygiene and customer service. We work with your hospitality venue to craft a unique service program aimed at boosting your sales.
Quality Training and Hospitality College looks at how your business operates and we create a training program based on your unique selling points. Duration 2 half days or 1 full day. *times can be altered to suit your requirements. We are flexible with different needs.
$2,500 for groups of up to 15 students.

Food Safety Supervisor (FSS)

What is the FSS (Food Safety Supervisor) program?

Food laws in certain states in Australia have made the FSS Food Safety Supervisor program mandatory for hospitality operations that sell food or beverages. The FSS training program aims to prevent individuals from becoming ill as a result of food poisoning or poorly handled food. Topics covered in the course includes using hygienic practices for food safety and participating in safe food handling practices.

Who should complete their FSS training?

Food Safety Supervisors are nominated by the business owner. Each premise needs to have at least one trained Food Safety Supervisor. They may be the owner, chef, manager or employee. Business that should have at least one trained Food Safety Supervisor:

  • Restaurants
  • Cafes
  • Takeaways
  • Caterers
  • Bakeries
  • Pubs
  • Clubs
  • Hotels
  • Food stalls
  • Mobile food vendors
  • Supermarket hot food

RSA learning module

Students enrolling in the FSS course will become competent in the nationally accredited units SITXFSA001 Use hygienic practices for food safety. and SITXFSA002 Participate in safe food handling practices.

Topics covered include:

  • Follow food safety program
  • Store food safely
  • Prepare food safely
  • Provide safe single use items
  • Maintain a clean environment
  • Dispose of food safely
  • Follow hygiene procedures and identify food hazards
  • Report any personal health issues
  • Prevent food contamination
  • Prevent cross contamination by washing hands

FSS group sessions

One of our dedicated FSS qualified trainers can deliver FSS training course sessions at your workplace. Workplaces should have at least 10 people attending each FSS session. We’re also flexible about the dates and time required by your organisation.

FSS classroom sessions

We also hold classroom sessions periodically throughout the year. If you have a group of 10 or more students but require a classroom venue to deliver the training we can provide sessions at our head office campus in Adelaide. Classroom sessions are only offered in South Australia at the moment.

Individual FSS training

If you are an individual or a small group who would like to complete the FSS training course please get in touch with us. We may be able to place you in an existing group or classroom session depending on availability.

Fees are dependent on each State and their requirements. Please contact us for more information.

All fees include the training material and allocation of a Food Safety Supervisor Certificate. Your FSS will need to be displayed in your premise for health inspectors and customers to see.

Custom Training Programs

About custom hospitality training courses

If you want your staff to increase their competency in a certain area or you would like us to consult with you on training, we can help you develop custom training packages to suit your needs. Whether you’re looking for a skill set short course or a customised training program with multiple qualifications, we can help you achieve your organisational goals.

Our process

At Quality Training, we do not only deliver training qualifications, but we can work with your hospitality establishment as your training partner.
Assess your business We’ll conduct a thorough assessment of your business. This may include a mystery shopper report to uncover areas that require improvement.
Plan Our expert training consultants will develop a tailored training program with you to improve your business based on your feedback and our reports.
Deliver Our award winning trainers will come to your venue and deliver the training. We understand how busy the hospitality industry so we’re flexible with your schedules.
Implement and grow We’ll include an implementation plan so you can watch your business grow. Follow up consultations will be provided to help keep your business on track.
Group sessions

One of our dedicated and qualified trainers can deliver custom hospitality training course sessions at your workplace. We’re also flexible about the dates and time required by your organisation.

Classroom sessions

We can also hold custom training sessions. If you have a group of students and require a classroom venue to deliver the training we can provide sessions at our head office campus in Adelaide. Classroom sessions are only offered in South Australia at the moment.

Individual training

If you are an individual or a small group we can offer face-to-face training sessions at your workplace. Individuals will have more one-on-one time with their trainers and mentors to help your staff achieve their goals.

Fees are dependent on the types of training requested and may be tied in with State and Government funding. Please contact us for more details if you’re interested in tailored custom hospitality training courses. The packages and prices might surprise you! (In a good way!)