Do you want to work in a restaurant, cafe, hotel or club that serves alcohol? You need your RSA certificate.

Register now for RSA training (Responsible Service of Alcohol)

Program: RSA training (Responsible Service of Alcohol)
Availability:SA, NSW, QLD
Price: See below

Customer Service training Information


What is RSA (Responsible Service of Alcohol)?

RSA training is required for hospitality staff who work with Alcohol in their establishment. The 1 day course covers a variety of topics in serving alcohol, dealing with patrons who have consumed alcohol and laws and legislation surrounding alcohol in hospitality venues.

Who should complete their RSA training?

People who are working in the hospitality industry or are seeking a job in hospitality are highly recommended to undertake a RSA training course in Adelaide, Sydney or Brisbane.

  • Waiter
  • Waitress
  • Restaurant Manager
  • Restaurant Cashier
  • Licensees
  • Hospitality Managers
  • Security staff
  • Bartenders
  • Sommeliers
  • Hotel workers
  • Motel workers
  • Aged care workers
  • Club workers
  • Sports or RSL club staff
  • Flight attendants
  • Hospitality job seekers
  • Hospitality casual workers
Learning modules

RSA learning module

Students enrolling in the RSA course will become competent in the nationally recognised unit SITHFAB002 Provide Responsible Service of Alcohol. Sessions will be held in 6 hour time frames.

Topics covered include:

  • Sell or serve alcohol responsibly
  • Assist customers to drink within appropriate limits
  • Assess alcohol affected customers and identify customers to whom sale or service must be refused
  • Refuse to provide alcohol

Combined RSA and RCG course

We can provide combined RSA and RCG courses. Please enquire with us for more detail.

Delivery modes

RSA group sessions

One of our dedicated RSA qualified trainers can deliver RSA training course sessions at your workplace for a 1 day 6 hour session. Workplaces should have at least 10 people attending each RSA session. We’re also flexible about the dates and time required by your organisation.

RSA classroom sessions

We also hold classroom sessions periodically throughout the year. If you have a group of 10 or more students but require a classroom venue to deliver the training we can provide sessions at our head office campus in Adelaide. Classroom sessions are only offered in South Australia at the moment.

Individual RSA training

If you are an individual or a small group who would like to complete the RSA training course please get in touch with us. We may be able to place you in an existing group or classroom session depending on availability.

Fees and Pricing

Fees are dependent on each State and their requirements. Please contact us for more information.

All fees include the training material and allocation of an RSA certificate or RSA photo competency card (NSW).

Is the RSA training course right for me?

Contact us for more information, regarding course choices and free advice.

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