Do you want to work in a sports club, RSL club, pub, bar, casino or betting centre? You need your RCG certificate.

Register now for RCG training (Responsible Conduct of Gambling)

Program: RCG training (Responsible Conduct of Gambling)
Availability:SA, NSW, QLD
Price: See below

Customer Service training Information


What is RCG (Responsible Conduct of Gambling)?

RCG training is required for staff who work within a gaming environment in their establishment. The 1 day course covers a variety of topics including gaming legislation and dealing with problem gamblers.

Who should complete their RCG training?

People who are working directly in gaming operations or work within a hopsitality establishments which contains gaming machines. It is also recommended for hospitality staff who have no direct work involved with gaming.

  • Licensees
  • Gaming managers
  • Gaming attendants
  • Croupier
  • F&B staff working in a gaming environment
  • Bookmaker
  • Hospitality jobseeker
  • Security staff
Learning modules

RCG learning module

Students enrolling in the RCG course will become competent in the nationally recognised unit SITHGAM201 Provide Responsible Gambling Services. Sessions will be held in 6 hour time frames.

Topics covered include:

  • Provide responsible service of gambling
  • Responsible gambling service procedures
  • Provide information and assistance to customers about problem gambling

Combined RSA and RCG course

We can provide combined RSA and RCG courses. Please enquire with us for more detail.

Delivery modes

RCG group sessions

One of our dedicated RCG qualified trainers can deliver RCG training course sessions at your workplace for a 1 day 6 hour session. Workplaces should have at least 10 people attending each RCG session. We’re also flexible about the dates and time required by your organisation.

RCG classroom sessions

We also hold RCG classroom sessions periodically throughout the year. If you have a group of 10 or more students but require a classroom venue to deliver the training we can provide sessions at our head office campus in Adelaide. Classroom sessions are only offered in South Australia at the moment.

Individual RCG training

If you are an individual or a small group who would like to complete the RCG training course please get in touch with us. We may be able to place you in an existing group or classroom session depending on availability.

Fees and Pricing

Fees are dependent on each State and their requirements. Please contact us for more information.

All fees include the training material and allocation of an RCG certificate.

Is the RCG training course right for me?

Contact us for more information, regarding course choices and free advice.

Related Projects