An introduction to the many career pathways available in retail

Pathways

  • Sales assistant
  • Retail store assistant
  • Merchandise assistant
  • Customer service representative
  • Check out operator

Enrol now

Course: SIR20212 Certificate II in Retail Services
Study mode: Workplace
Availability: SA, NSW, QLD
Price: See below

Information

General

Nominal duration
12 months.

Course Materials
All course materials provided.

Attendance
Study at your own pace.

Required
Access to internet and email.

Delivery Method
Blended workplace and face to face sessions.

Assessment
Assignments and workplace assessments.

Course Structure

There are 14 units to be completed in this retail qualification.
8 core units and 6 elective units of competency. The elective units must be

  • a minimum of 3 units must be selected from the elective unit list from SIR20212
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 1, 2 or 3.


8 Core Units

SIRXCCS201
SIRXCCS202
SIRXCLM101
SIRXCOM101
SIRXICT001A
SIRXIND101
SIRXRSK201
SIRXWHS101

Apply point-of-sale handling procedures
Interact with customers
Organise and maintain work areas
Communicate in the workplace to support team and customer outcomes
Operate retail technology
Work effectively in a customer service environment
Minimise loss
Apply safe work practices

6 Elective units (from SIR20212 elective unit list)

SIRXFIN201
SIRXINV001A
SIRXMER201
SIRXMER202
SIRXSLS002A
SIRXSLS201

Balance and secure point-of-sale terminal
Perform stock control procedures
Merchandise products
Plan, create and maintain displays
Advise on products and services
Sell products and services

Fees and Pricing
Government Funding

Training may be delivered through Commonwealth funding (Traineeships) to eligible students. Subsidised fees are calculated based on the level of qualification.

Most Recent Projects